Privacy Policy.
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Fill out our contact form
- Book an intro call
- Subscribe to our newsletter
- Communicate with us via email or phone
- Use our services or engage with our platform
1.1 Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and company information
- Business requirements and project specifications
- Communication preferences and marketing consent
- Payment and billing information (processed securely through third-party providers)
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral sources
- Cookies and similar tracking technologies (see Cookie Policy below)
2. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide information through our contact forms or subscribe to our newsletter
- Contract Performance: To fulfill our contractual obligations when providing services
- Legitimate Interest: To improve our services, prevent fraud, and ensure website security
- Legal Obligation: To comply with applicable laws and regulations
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Respond to your inquiries and provide customer support
- Send you technical notices, updates, and promotional communications (with your consent)
- Monitor and analyze trends, usage, and activities in connection with our services
- Comply with legal obligations and protect our rights
- Prevent fraud and ensure the security of our platform
4. International Data Transfers
We may transfer your personal information to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs): For transfers to countries without adequate protection
- Adequacy Decisions: For transfers to countries with adequate data protection
- Binding Corporate Rules: For intra-group transfers
- Certification Schemes: Such as Privacy Shield (where applicable)
5. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Opt-out of certain processing activities
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@taskmate.com. We will respond within 30 days.
6. Information Sharing and Third Parties
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- Service Providers: Trusted third parties who assist in our operations (under strict confidentiality agreements)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing
7. Data Security and Retention
We implement comprehensive security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
8. Cookie Policy
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences or our cookie consent banner.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
10. Regional Compliance
We comply with applicable data protection laws worldwide:
- GDPR (EU/EEA): General Data Protection Regulation compliance
- CCPA (California): California Consumer Privacy Act compliance
- PIPEDA (Canada): Personal Information Protection and Electronic Documents Act
- LGPD (Brazil): Lei Geral de Proteção de Dados
- PDPA (Singapore): Personal Data Protection Act
- PDPA (Thailand): Personal Data Protection Act
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Information
For any questions about this Privacy Policy or to exercise your rights, please contact us:
- Email: privacy@taskmate.com
- Data Protection Officer: dpo@taskmate.com
- Response Time: We will respond to all inquiries within 30 days
Last Updated: December 2024